Our Terms
And
Conditions
Explained
These outline how we operate, what you can expect from us. It’s all about keeping things transparent, and respectful.
Terms of Services
We provide a range of creative services, which may include but are not limited to branding, logo design, web design, strategy, digital assets and consultation. The exact scopes, deliverables, and timeline of each project will be clearly outlined in a project proposal, estimates, or agreement before any work begins.
→ Brand identity and logo design
→ Web design and development
→ Print and packaging
→ design Social media content creation
Last Updated: 30th May 2025
Payments and Invoicing
We operate with transparency and fairness when it comes to payments. Most projects require a non-refundable advance payment typically 30% to 50%—before we begin. The remaining balance is due upon final delivery of assets or completion of the project. For larger or long term projects, milestone-based payments may be set up and included in the proposal. Payments are accepted via UPI, bank transfer, other agreed methods. Late payments may result in delayed deliverables, temporary suspension of work, a late fee. We appreciate prompt and clear communication around any billing questions.
Cancellation and Termination
You may cancel a project at any time, but please be aware that the initial deposit is non-refundable. If cancellation happens after work has begun, the client will be invoiced for all work completed up to that point, including research, design time, and any expenses incurred. In rare cases, Pixro may choose to terminate a project due to non-responsiveness, abusive behavior, or failure to meet agreed payment terms. All completed work and intellectual property rights remain with us until payment is fully settled.
→ The deposit remains non-refundable
→ You will be invoiced for any work completed up to the point of cancellation
→ You will not have rights to use unfinished or unpaid creative materials
Confidentiality
We understand that during a project, you may share private business information, creative ideas, or strategic materials with us. We treat all such information as confidential and will never disclose it to third parties without your consent. Likewise, we expect you to respect our creative processes and internal methods. If needed, we are happy to sign a mutual Non-Disclosure Agreement (NDA) to protect sensitive project information and maintain a trustworthy working relationship.
Let’s Stay Connected
We believe in open communication and mutual respect. If you have any questions, concerns or need further clarification about these terms don’t hesitate to reach out to us at [franklin@pixro.com]. We’re always happy to provide clarity and ensure you feel comfortable and be confident when working with us.
